Customer Experience Associate - Part Time

Job Title:    Customer Experience Associate

Job Type:   Part Time

Pay Type:   Hourly

Location:    Remote/Ann Arbor, MI

 

About Us

AgelessRx is a telehealth ecommerce start up that provides longevity prescriptions online (Think “hims” for longevity). Our mission is to help people live a longer, healthier life by providing access to prescription therapies shown to safely lower the risk of age-related diseases.

 

We’ve been in business for 15 amazing months, have ample funding, and have been growing by 25%+ month over month. We couldn’t be more excited about the future.

 

Job Overview

As a Customer Experience Associate, you will be responsible for working as part of a team to assist with day-to-day administrative operations and customer support.

 

This is an hourly position. While the schedule can be flexible, a minimum of 10-15 hours per week is required, including at least four hours each weekend. This position is fully remote. This is an important position that offers excellent opportunities for growth.

 

  • Key administrative/operation duties include:

    • Working with our doctors to get new customer prescriptions approved

    • Working with our partner pharmacies to get prescriptions delivered

    • Helping to develop and improve company processes/internal efficiency
       

  • Key Customer Experience duties include:

    • Answering customer inquiries via email to maximize customer satisfaction

    • Learning and understanding AgelessRx products and services

    • Helping to develop and improve our customer service infrastructure

 

Qualifications Required

Education:

  • Some college

Training & Experience:

  • At least 1 year of business experience, preferably in an operations or customer facing position

  • Past experience in a medical/science-related setting a plus (not required)

Skills:

  • Good with computers/technology and online tools

  • Excellent verbal and written communication skills

  • Excellent time management and organization skills

  • Strong problem-solving skills

Misc:

  • A strong desire to learn our business and contribute

  • Self-motivator with strong work ethic

  • Desire to be part of a high-paced, high-energy entrepreneurial experience

  • "Can Do" positive attitude

  • Knowledge of and interest in longevity a plus (not required)

If interested, please submit resume to: jobs@agelessrx.com

Stay current on research updates, latest products, and special offers.

*If you are interested in a prescription product, AgelessRx will assist in setting up a visit for you with a licensed physician, who will evaluate whether or not you are an appropriate candidate for the prescription product. If appropriate, he/she may write you a prescription for the product which you can fill at the pharmacy of your choice.